SHIPPING
How do I know the shipping cost?
Our shipping costs are automatically calculated so you can see the corresponding amount during the checkout process.
- Shipping costs for the entire Spanish mainland territory and Portugal are €4.95.€
- We do not ship to the Balearic Islands and the Canary Islands.
- Free shipping for orders over €60.
How long will it take to receive my order?
We strive to ensure you receive your order as soon as possible so you can enjoy the Ainea universe. Our courier service is provided by Correo Express, which will deliver your order within a maximum of 48 to 72 hours once it has been processed in our warehouse.
If you need to receive your order on specific dates for special reasons, you will need to contact our customer service team directly to address your needs. Otherwise, your order will be shipped within the specified timeframe.
You can contact us via email at pedidos@ainea.es or by phone at (+34) 935 402 464.
If the order is placed after 12:00 PM, it will be processed starting from the next day. If the order is placed on a weekend or holiday, it will be processed from the first working day.
I placed an order, and it hasn’t arrived. How can I make a claim?
If more than 7 working days have passed, and you haven’t received your order or any notification, please write to us at info@ainea.es, and we will take care of claiming your order with the carrier. Once we receive a response, we will inform you accordingly.
RETURNS
In accordance with the Retail Trade Regulation Law and the regulations of the European Community (Directive 97/7/EC), you have 14 days from the receipt to voluntarily withdraw from your purchase. If the return is made within this period, you must return the purchase with all its products, in its original packaging, with the original seal intact, with all accessories, and in perfect condition.
Returns of products that do not come with their original packaging, unless they are defective, will not be accepted. Once it has been verified that the merchandise meets the above conditions, the amount of the order will be refunded. In the case of commercial returns, the customer must cover the transportation costs. To request a return, you must communicate it to the following email address: pedidos@ainea.es. If the defect is related to transport incidents, it must be reported within 24 hours of receipt to the email address provided by each carrier.
WARRANTIES
After the first 7 days from delivery, during which the customer can return an order or request a replacement due to a defective product, and in addition to the aforementioned, all products have a two-year warranty according to the Law of Guarantees in the Sale of Consumer Goods, Law 23/2003 of July 10. This warranty must be managed directly by requesting information at pedidos@ainea.es.
RETURNS AND PROMOTIONAL OFFERS.
All products are carefully packaged and sent in excellent condition. If you receive a product with visible damage, defects, or breakage during shipping, you must contact us by email (pedidos@ainea.es) within 24 hours of receiving the order to file a claim. It is essential to attach a photo of the damaged product and the order number in the claim email.
We will accept the return of the product as long as it has not been opened and retains all its labels, packaging, and original accessories that came with it.
If you want to make an exchange, you must communicate via email, and they will indicate the steps to follow. In this case, both the return shipping costs and the re-expedition will be at your expense.
Ainea Perfums reserves the right to refuse product returns in cases of violation of the terms and conditions stated here.
For returns of products purchased under promotional codes, the refund will be made according to the promotional price terms. Legal rights will not be affected.
The images displayed on AINEA PERFUMS, S.L. are intentionally added for the user’s interest and may not represent an exact or accurate representation of the product.
PRICES
Prices are in Euros and are valid unless there is a typographical error. Taxes are included (except for customs or tariffs, which will be borne by the buyer).
PAYMENT METHODS
You can make your purchases using the following payment methods::
PAYPAL
You can pay directly through a PayPal account.
CREDIT/DEBIT CARD
With any Visa, MasterCard, or American Express credit/debit card.
BIZUM
SECURE PURCHASE
Your personal data is protected thanks to the SSL security system, which allows you to make a secure purchase on our website. Here are some tips to give you more confidence when making an online purchase:
1. Overcome the fear of e-commerce.
It’s not a technical tip, but it’s still essential. If this is your first time buying online and you haven’t done it before because you’re unsure, try to overcome your fear of the internet. If you do it right (and we’ll show you how), you’ll make a perfect and completely secure purchase.
2. Browse from a secure connection.
First things first: where are you browsing from? From home? From a public Wi-Fi? If you’re going to enter payment information, it’s best to browse from a closed network or one shared with trusted people, such as home and work (depending on where you work). Try to avoid public Wi-Fi and open connections in bars. It’s unlikely that the card thief is sitting at the table next to you, but it’s not impossible. There’s no place like home.
*If the possibility of returning the product doesn’t exist, it’s not advisable to buy
3. Don’t click email offers.
If you’re moderately careless with your email, it’s likely that your inbox is filled with spam every day. Many of the messages you receive will have enticing offers from various websites, but be cautious: you might think you’re clicking on a direct link to an online store, but the email may take you to another (and not necessarily secure) site. If you see an offer in an email, open a new tab and go directly to the website.
*When in doubt, use common sense.
4. Research the site you’re buying from.
If you’re not used to buying online, you may not be familiar with many websites, but surely you recognize the name of some. Make an effort and, once again, use common sense. If the website seems suspicious, perhaps a Google search (“Is it safe to buy from X website?”) will help you.
5. Check the possibility of returns.
You may think it’s trivial, but this criterion will be very helpful. When you see a product, check if there is a possibility of returning it in case it doesn’t meet your expectations or you change your mind upon receiving it. If the notice is not next to the product, there may be a section called “Shopping Experience” or something similar at the end of the page. If there’s a possibility, that’s a sign of trust. Otherwise, it’s not advisable to buy.
6. Pay attention to the delivery date.
This is not a tip for buying safely, but rather to ensure you won’t disappoint the recipient of your gift. Keep in mind that during these dates, many more people shop online, so you should make sure the package will arrive on time. Don’t worry; during these dates, all major websites display the delivery time next to the price.
*Beware of surprisingly low prices: if something seems too good to be true, it probably isn’t.
7. Browse securely.
This has nothing to do with Wi-Fi, although it may seem like it. Once you have selected the product you want to buy and registered, you will proceed to make the payment. Pay attention to the address bar at the top of your browser, where the web address is displayed. If the address starts with “https,” it means you are on a private and therefore secure connection. If it only starts with “http,” your connection is not private. And if it’s not private, it’s not a good place to enter your payment information.
8. Payment methods.
If you’ve never bought online before, you might prefer to pay cash on delivery when it comes to payment. However, don’t dismiss online methods as long as you see that they are secure. The most common option is to pay with your credit card, but you can also explore other secure options like PayPal and Trustly.
9. Get a virtual card.
If you want to pay by card but are reluctant to enter your details due to security concerns, don’t worry. It’s likely that your bank offers you the option to create virtual cards for a specific amount (exactly the money you want to spend) and with a specific expiration date (the day you plan to make the purchase). This is a good way to pay without exposing your data, although you may need some computer skills if you’ve never shopped online before.
We recommend PayPal because it is the fastest and safest way to make purchases online today. We trust and recommend it because it automatically encrypts confidential information during transit from your computer to ours using the Secure Sockets Layer (SSL) protocol with a 128-bit encryption key (the highest level commercially available).
CUSTOMER SERVICE
We are in permanent contact with you through our email pedidos@ainea.es or social media platforms such as Instagram and Facebook. We love receiving your comments, whether they are supportive or constructive, as they help us improve and brighten our day.